How to Order

Orders can be placed in one of two ways, the best option is to use our on-line order system which can be used by both registered and non-registered customers, as this option reduces to chance of important details about order items being left off the order. The other option is to write the order out by hand using the optional manual order form. This option is not recommend as it can lead to important item information being left off which will cause a delay in processing the order. But, whichever method of ordering you choose, please read our Terms and Conditions.

Manual order form

For those who would like to use a hand written order form, then click here. This will display the order form which can then be printed. To complete the order just fill in the products you require along with address and payment details. This can then be either posted or faxed to us. To return to this page after printing the order form, simply close the window in which the order form is displayed.

The order form will fit onto a sheet of A4 paper in portrait orientation. Please note however, that you may have to adjust the print margins to get the form to fit correctly on to the sheet.

Ordering via the on-line order system

1. Non-registered customers - The order form can be printed out and the delivery and payment details added to complete the order. This can then be either posted or faxed to us.
2. Registered customers - The order can be sent on-line via our web site. To send the order this way you must first be a registered customer, you can become a registered customer in one of two ways.
1. Click on the 'Login, Update & Registration' link at the top right hand side of the screen and then on the 'Customer Login, Update & Registration' page, click the 'New Customer' button. This will take you to the 'Customer Registration Form' were you can fill in and send your details to us via SSL (Secure Socket Layer).
2. Print out and fill in the Customer Registration Form with your delivery and payment details. This can then be either posted or faxed to us. To print out the customer registration form click on the customer registration form link above. To return to this page after printing the customer registration form, simply close the window in which the form is displayed.

The customer registration form will fit onto a sheet of A4 paper in portrait orientation. Please note however, that you may have to adjust the print margins to get the form to fit correctly on to the sheet.

Once all details have been processed, a customer number and key code will be issued to you. The customer number and key code will allow you to login and send an order on-line via our web site, without the need to supply address or card details on the order.

If you should loss or forget your login details at anytime you can request that a copy of these details be sent to the email address which you supplied on the Customer Registration Form. To request a copy of your login details just click the 'Login, Update & Registration' link on the top right hand side of the screen and then on the 'Customer Login, Update & Registration' page, click 'Forgotten your login details?, click here' and enter your registered email address. Once the email address has been verified a copy of your details will be sent to the address shown in our database.

If you place your order via our on-line ordering system you will be given an order number. This order number is made up of the letters 'EO' followed by a number. If you click on the 'Order Tracking' link in the 'Your Order' menu on the left hand side of the screen and entering your customer number together with the order number, you will be able to check the current status of the order you placed. (i.e. Order Received, In Progress, Order Posted etc.)

Please see below for more detailed information on how to use the on-line ordering system.

Ordering system features include:

• On screen product selection: This will place the selected item into your 'Basket'.
• Order editing: The ability to delete an item from your 'Basket' as well as selecting and changing the postage rate.
• Automatic generation of order form: This will be produced from the items in your 'Basket' and include all other details along with postage rate for the order. This order form can then be printed out for posting, faxing or processing on-line via our web site. (To process your order on-line you must be a registered customer.)
• On-line order tracking: After placing an order the customer will be able to track the progress of the order on-line. (i.e. Order Received, In Progress, Order Posted etc) (Order tracking is only available on orders placed on-line via our web site.)
• Secure method of payment: A customer number and key code will be issued to customers that register their delivery and payment details with us. This will allow the customer to login and place their order via our web site. We will then use the customers registered details to process the order. In this way the customer will not need to include these details on the order. (This method of payment is only available to registered customers.)
• Lost or Forgotten login details: If a customer should loss or forget their login details, a copy of these details can be sent to their registered email address via the web site.

Ordering System overview:

The ordering system allows the customer to construct their order on line, by clicking on the 'Basket' icon next to the item they require. This then displays the 'You have selected' page were the customer is asked to fill in any additional information required like Quantity, Gauge, Tyre Type etc. This item can then be added to your 'basket'. This selection method can then be repeated for all items that the customer requires.

Your 'Basket' can be viewed at any time by clicking on the 'View Basket/Checkout' link in the 'Your Order' menu on the left hand side of the screen. This will display all items that the customer has selected up to that point, the required postage and packing rate is selected here as well. The total cost is also displayed for the currently selected items. Items can also be deleted at this stage. The current contents of your 'Basket' can also be seen by looking at 'Your Basket' at the top right hand side of the screen.

Once the customer has selected all the items that they require, the order can then be processed as follows:

Click on either the 'View Basket/Checkout' link in the 'Your Order' menu on the left hand side of the screen or click on the 'Checkout' button in 'Your Basket' at the top right hand side of the screen. This will then display the 'Current Basket Contents/Checkout' page. If all is correct, then click on the 'Process Order' button at the bottom of this page to display the 'Process Order' page. Your then have two options:

1. If you are a registered customer click the 'Confirm and Email Order' button (if you have already logged in) to send your order via the web site. If you have not yet logged in, click the 'Login Now' button, complete the login process and then click 'Confirm and Email Order' button.
2. Click the 'Manual Order' button to display and print out your order, which can then be posted or faxed to us.

Order tracking overview:

The order tracking system allows any customer who has placed their order on-line via our we site to check on the progress of that order at any time. To access the order tracking option, simply click on the 'Order Tracking' link on the left hand side of the screen in the 'Your Order' menu. The customer then enters their customer number and the order number of the order they wish to check on. They then click on the 'Track Order' button. This will then return the current status for that order including the date and time. The following are a list of the available status settings:

• Order Placed - Set when order is first placed by customer.
• Order Received - Set when order is received by us.
• In Progress - Set when order has started to be processed.
• Awaiting Materials - Set when awaiting parts or materials for order.
• Order under Query - Set if order is placed on hold while some aspect of the order is checked.
• Order Completed - Set on completion of order processing and awaiting invoicing.
• Order Posted - Set when order has been despatched.
• Order Cancelled - Set when order has been cancelled either by us or by the customer.
• Please Contact Us - Set when we need you to contact us by telephone as soon as possible.
• Card Delined - Set when your card details have been declined and we are unable to complete the processing of your order.
• Card Expired - Set when your card details have expired and we are unable to complete the processing of your order.

Using the ordering system:

1. Select the required product section by highlighting the 'Products' link in the 'Browse' menu on the left hand side of the screen.
2. Click on the 'Basket' icon next to the product you wish to order.
3. On the 'You have selected' page, fill in gauge, quantity etc.
4. Click the 'Add to Order' button to add item to your 'Basket' or click the 'Cancel Selection' button to cancel the currently selected item.
5. Repeat steps 1-4, for each item required.
6. Click on the 'View Basket/Checkout' link on the left hand side of the screen in the 'Your Order' menu or click 'Checkout' in 'Your Basket' at top right hand side of screen to display all items that have been selected.
7. Select the required postage and packing rate from the drop down list.
8. If any item is no longer required, click on the 'Remove item from Basket' icon to delete it from your 'Basket'.
9. Click on the 'Process Order' button which can be found at the bottom of the 'Current Basket Contents/Checkout' page, to display the 'Process Order' page.
10. If you are a non-registered customer then click the 'Manual Order' button, this will display an order form with you order on it. This can then be printed out and completed by you for either posting or faxing to us.
11. non-registered customer order processing now complete.
12. If you are a registered customer and already logged in, click the 'Confirm and Email Order' button to complete the processing of your order. However, if you are not yet logged in, click the 'Login Now' button and once you have completed the login process, click the 'Confirm and Email Order' button to complete the processing of your order.
13. Once your order has been processed an order number will be issued to you for your order, this order number along with your customer number can then be used to track the progress of the order.
14. Registered customer order processing now complete.

Using order tracking:

1. Click on the 'Track Order' link on the left hand side of the screen in the 'Your Order' menu.
2. Enter customer number and order number for the order you wish to check.
3. Click 'Track Order' button to display current status of that order.
4. Order tracking process now complete.